I just sold a somewhat old gadget to Gazelle.com. It is the first time I’ve tried selling back an old electronic device – that still had considerable value – to an online service. I’ve heard good words about Gazelle.com. I am hoping I won’t be disappointed.
It was easy enough to find the item I was selling to them on their website. They previously would take almost any electronic item, but they now have narrowed the selection down to mostly Apple products. Trying to find the configuration of my product was moderately smooth. I put in the condition I thought it was in, the additional components that came with it, and bam! up popped up the price they were willing to pay me. It seemed reasonable (comparing it to Amazon.com’s trade-in service). So I pressed on.
I got an email shortly after, giving me instructions and a shipping label. About an hour after that email I received another email from Gazelle saying my shipment option has been updated. Instead of me packing my item to ship back, I could go to a FedEx to have them pack it for me free of charge. Way cool!
I have to say my FedEx experience was a bit unnerving. I went to the shipping counter. They took my item to the back where I could not see the pack it. They then brought it back up to label in front of me.
I had to ask, “Was [the item I was selling] in this box”? After all, I didn’t see them place it in the box.
“Yes it is,” she replied. How could I continue to doubt her without sounding like a douche?
And then a co worker of the girl who packed my item proceeded to put a label on the box. The wrong label! Luckily she caught her co worker’s mistake. I eagle-eyed the correct label was applied to the package. The item is now out of my hands. The waiting game starts.
One Week Later
I was able to track my package through a link from Gazelle’s website – which leads to FedEx of course. Once my package was received, Gazelle emailed me. Once they examined my item, they emailed me again saying, “Hey guess what? Your item is in better shape than you thought it was. We’re giving you more money!” Seriously? I chose my pay out option to be an Amazon gift certificate which provides you with a 5% bump. Since my item was in much better condition than I thought it was, they simply increased the gift certificate amount.
It’s nice to know they were honest about the assessment. They could have easily gone with my assessment but did not. This “honesty” makes me want to use their service again – if I ever have anything else to sell.